Privacy policy

Privacy Policy

Last updated: 30/07/2024

This Privacy Policy describes how Books for the Future (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from edubooks.uk (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services and our rights.

What Personal Information We Collect

Information We Collect Directly from You

Information you directly submit to us through our Services may include:

  • Contact Details: Name, address, phone number, email.
  • Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account Information: Username, password, security questions.
  • Shopping Information: Items viewed, added to cart, or wishlisted.
  • Customer Support Information: Information included in communications with us.

Some features of the Services require you to provide certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include:

  • Device information
  • Browser information
  • Network connection information
  • IP address
  • Information about your interaction with the Services

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Support Companies: Like Shopify.
  • Payment Processors: Collect payment information (e.g., bank account, credit/debit card information, billing address).

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties or for their policies or practices.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, send notifications, manage accounts, arrange shipping, and facilitate returns and exchanges.
  • Marketing and Advertising: To send promotional communications and tailor services and advertising on our Site and other websites.
  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with You: To provide customer support and improve our Services.

Cookies

We use Cookies to power and improve our Site and Services. For specific information about the Cookies we use related to powering our store with Shopify, see Shopify Cookies.

Most browsers automatically accept Cookies, but you can set your browser to remove or reject Cookies. Removing or blocking Cookies can negatively impact your user experience and may cause some Services to work incorrectly.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Vendors or Service Providers: IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
  • Business and Marketing Partners: Including Shopify, for advertising and service provision.
  • Affiliates: Within our corporate group.
  • Business Transactions: Such as mergers or bankruptcy.
  • Legal Obligations: To comply with applicable legal obligations, respond to subpoenas, search warrants, and similar requests.

User-Generated Content

The Services may enable you to post product reviews and other user-generated content. This content will be public and accessible by anyone. We do not control who will have access to the information you make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure while in transit. We retain your personal information as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights in relation to your personal information, including:

  • Right to Access/Know
  • Right to Delete
  • Right to Correct
  • Right of Portability
  • Restriction of Processing
  • Withdrawal of Consent
  • Appeal
  • Managing Communication Preferences

You can exercise these rights by contacting us. We may need to verify your identity before responding to your request. You may also designate an authorized agent to make requests on your behalf.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal or lodge your complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms.

Contact

For any questions about our privacy practices or this Privacy Policy, or to exercise your rights, please contact us at:

  • Phone: 00964 770 027 9083
  • Email: info@edubooks.uk
  • Address: 37 Artillery Place, LONDON SE18 4AB, United Kingdom